At Custom Container Builders, we are committed to delivering high-quality, customized container structures that meet our clients' specifications. Due to the bespoke nature of our products, all sales are considered final. However, we understand that exceptional circumstances may arise.

Refund Eligibility:

• Defective or Damaged Products: If you receive a product that is defective or damaged upon delivery, please notify us within 7 days of receipt. We will assess the issue and, if verified, offer a suitable remedy, which may include repair, replacement, or a partial refund.

• Non-Delivery: In the rare event that a product is not delivered as agreed upon, please contact us promptly to resolve the issue.

Non-Refundable Items:

• Customized or personalized products that are free from defects or damage.

• Products that have been used, altered, or not in their original condition.

How to Request a Refund:

To initiate a refund request, please contact our customer service team at info@customcontainerbuilders.com with your order details and a description of the issue. We will respond within 5 business days to address your concerns.

Policy Updates:

Custom Container Builders reserves the right to modify this refund policy at any time. Any changes will be communicated through our official channels.